Returns Policy – ​​Melissa Oosterwolde

We certainly hope you're happy with your order from Melissa Oosterwolde. But if for any reason you're not satisfied, you can easily return your order.

Right of withdrawal – 14 days' reflection period

At Melissa Oosterwolde, you always have the right to cancel your order up to 14 days after receipt without giving a reason . This is called the right of withdrawal. After cancellation, you have another 14 days to return your products .

Returns Policy

To qualify for a full refund, please note the following conditions:

  • Your return is registered within 14 days after receiving your order.

  • The products will actually be returned within 14 days after the return notification.

  • The products are unused, unworn and unwashed .
  • The products are in original condition, including labels, packaging and any accessories.
  • The articles do not contain any make-up stains, odors or other traces of use.
  • Underwear, earrings and other hygiene-sensitive products cannot be returned .
  • Sale items can only be returned if this was indicated at the time of purchase. Returns may not be possible for heavily discounted or final sale items.

Return costs

  • You are responsible for paying for your return shipping costs. We recommend sending your return with track & trace so you have proof of shipment.
  • If you received an incorrect or defective item, we will, of course, cover the return costs. Please contact our customer service first.

Refund

  • After receiving and inspecting the return shipment, we will refund the purchase amount including any standard shipping costs.
  • The refund will be made via the same payment method you used to place the order.
  • We will process your refund within 14 days of receiving your return or proof of postage, but this will usually be sooner.
  • Note: If you used a promotion, discount code, or bundle offer with your order, this may affect the amount of your refund.

Exchange

  • Would you prefer a different size or a different item? You can return the current item and place a new order through our webshop.

How do I return my order?

  1. Complete the return form you received with your order.
  2. Package the item well (preferably in the original packaging).
  3. Please include the completed return form.
  4. Send the package to:

[Return address]
Regarding Returns

Melissa Oosterwolde

Kyotoweg 160 b

3047BG Rotterdam Netherlands

5. Please keep the proof of shipment until we have processed the return.

To ask?

Do you have questions about your return or are you unsure if an item is returnable? Feel free to contact our customer service at info@melissaoosterwolde.com.

Please note: Returns that do not meet the above conditions may be refused or partially refunded.